When to use the Advocate

The Advocate is your go-to resource when standard customer service isn't sufficient.
We can help if:

• ​​You have made multiple attempts to resolve this issue directly with the division, and it has now been more than​ five business days since those efforts started.
• You believe that standard procedures were not followed.
• You have questions regarding the decision-making process and the application of laws, rules, and regulations.