Citizens’ Advocate
The Colorado Department of Revenue’s Citizens’ Advocate assists customers in three ways:
1. The most common is navigating customers through the Department's many divisions:
2. In the event that you have already contacted the division and still have questions or concerns, the advocate will research other options or resolutions for you. This is done by working with directors, managers or subject matter experts.
3. You may share a compliment or complaint about services you received by completing the Customer Service Comments web form. Keep in mind, this form is for comments only. Please complete the appropriate help form if you would like another option or resolution.
Ask for Help
If you do not know which division, complete the web form closest to your inquiry. Responses are generally sent within one (1) business day but may take up to three (3) business days.
Most Asked Questions
Q. Where is my driver license/ID/Permit?
A. Visit myDMV.colorado.gov to check on the status of your driver license. Click on the Where's my Driver License/ID link under Quick Start.
Q. How do I change my address on my Tax account?
A. You can change your mailing address in two ways: If you have a Revenue Online account, you can do so online. If not, you may change your address by filling out and returning this form: Address Change Form (DR 1102).
Q. What is my SVID?
A. SVID stand for Secure and Verifiable Identification Document. An example is a driver license or ID. View DR 2481 form for other options.
Q. How do I replace my lost or stolen driver license/ID?
A. Visit the Lost/Stolen Driver License, Permit or ID card page for information on replacing your driver license or ID.
Q. What is the status of my license plates or vehicle registration?
A. Vehicle registrations and license plates are processed at your county motor vehicle office. Contact your county motor vehicle office for the status.
Visit the Secretary of State's website for trade name or business license information.
Most Asked Questions:
Q. What is the Retail Delivery Fee?
A. Visit the Retail Delivery Fee page for information about this fee and and answers to frequently asked questions.
Q. How do I apply for a wage withholding or sales tax license?
A. Visit the Businesses page and select the tax type for instructions and helpful videos.
Q. How do I apply close a wage withholding or sales tax license?
A. Visit the Businesses page and select the tax type for instructions and helpful videos.
Q. What is my Colorado account number (CAN)?
A. If this is the first time you are filing an business income tax return and you have not applied for any type of tax license you will not have a Colorado account number (CAN). Your CAN will be generated after your first filing. If you have filed an income tax return in the past, the CAN is listed on any letter you have received from the Tax Division.
Visit the Tax Navigator page for information about individual tax topics.
Most asked questions:
Q. How can I see a record of my estimated tax payment?
A. You can see a record of your estimated tax payments in your Revenue Online account. Click on the link on the right hand side of the page in the Account box that says File/Amend and View Returns/Payments.
Q. Why did I get a letter from the Tax Division.
A. Visit the Did You Receive a Letter from Us? page for information on the type of letters sent to taxpayers.
Q. How do I change my address?
A. You can change your mailing address in two ways: If you have a Revenue Online account, you can do so online. If not, you may change your address by filling out and returning this form: Address Change Form (DR 1102).
Q. Where's my refund?
A. Visit the Where's My Refund page for information.
Q. How do I get a payment plan?
A. Visit the Payment Plan page for instructions.
Visit the DMV website for information about driver/ID and vehicle services.
Most asked questions:
Q. I am new to Colorado or returning to Colorado. How do I apply for a driver license/ID and register my car.
A. Visit the New to Colorado page for information for New Colorado residents.
Q. Are appointments to visit a driver license office required? How do I make an appointment.
A. Yes, appointments are required. You may make an appointment at any Colorado driver license office. Visit the Appointment Scheduling page for information and the type of appointments.
Q. How do I replace my lost/damaged/stolen license or ID.
A. Visit the Replace Lost or Stolen Driver License/ID page for information on replacing your Colorado credential.
Q. Where is my license/permit/ID?
A. Visit the myDMV app to check on the status of your credential. Click on the Where's my Driver License/ID link under Quick Start. Send an email to the email address provided on the app if it has been more than 30 days.
Q. What is my SVID?
A. SVID stands for Secure and Verifiable Identification Document. An example is a driver license or ID. View DR 2841 for other options.
Q. Who can I talk to about my suspended or revoked license?
A. Contact Driver Services at 303-205-5613 or through their webform for information about your license status or reinstatement.
Q. I am turning 21 soon. How do I renew my license?
A. You may renew online if you have not exhausted the maximum number you can renew online or by mail, which is two consecutive times or schedule a renewal appointment at myDMV. Please note: you must wait until after your birthdate to renew your license online or in person. Renewing before your birthday will generate a license with the same expiration date. Your license or ID is valid 20 days after your birthday.
Q. How do I request or renew a persons with disabilities placard?
A. You may be eligible to request the placard online at myDMV under the Vehicle Services tab. If you are unable to request this online, contact your county motor vehicle office for other options such as mailing the application.
Questions about vehicle titles, visit the Titles FAQ page for answers. Questions about vehicle registrations, visit the Registration FAQ page.
If you still have questions contact your county motor vehicle office for help. Vehicle registrations, license plates and title information are provided by your county office.
Most asked questions:
Q. Where are my tags, license plates or registration renewal?
A. Vehicle registrations, license plates and stickers (year and month tabs) are issued by county motor vehicle departments. Contact your county motor vehicle office directly with all questions you have about documents for your vehicle.
Q. How do I replace a lost title or request a duplicate title?
A. You may request a duplicate title online at myDMV or by mail. Visit the Duplicate Title page for instruction on requesting a title by mail.
Q. I am new to Colorado. How do I register my vehicle?
A. General information about vehicle registration is provided on the New to Colorado page, however, you will need to contact your county motor vehicle office for specific information. Vehicle registrations and license plates are processed at your county motor vehicle office.
Q. How do I replace a lost or stolen plate or year sticker?
A. You may be able to request a plate online at myDMV. Select Vehicle Services then Request license plate. Contact your county motor vehicle office if you are unable to complete this request online or need a replacement month sticker.
Q. How do I request or renew a persons with disabilities placard?
A. You may be eligible to request the placard online at myDMV under the Vehicle Services tab. If you are unable to request this online, contact your county motor vehicle office for other options such as mailing the application.
Q. I am trying to renew my registration on line but myDMV will not let me.
A. There are a few reasons that you are unable to renew online. The most common are proof of insurance is needed or the plates are expired. Contact your county motor vehicle office if you are unable to renew online.
Q. What do with a do with my old license plates?
A. It is not required to surrender your plates to the DMV. You may recycle your plates yourself or return them to the State DMV to be recycled. The address is:
Department of Revenue
Division of Motor Vehicle
Titles and Registration
PO BOX 173550
Denver, CO 80217-3350
You will be redirected to the Auto Industry Division website.
You will be redirected to the Division of Gaming website.
You will be redirected to the Division of Gaming website.
You will be redirect to the Liquor Enforcement Division website.
Liquor Enforcement Division Help Form
Most asked question
Q. How do I apply for or request a liquor license or permit?
A. Visit the Apply for a License or Permit - Liquor Enforcement Division page for instructions.
Submit your question to MED through the MED Inquiry form. Your question will be forwarded to the appropriate MED unit for a response.
Most asked questions
Q. How do I apply for an MED employee license?
A. Visit the MED Employee License page for instructions.
Q. How do I renew my MED license?
A. Visit the Marijuana Business License page for information.
You will be redirected to the Division of Racing website.
Visit the Colorado Lottery website for answers to frequently asked questions. Complete the Contact Us form if you do not find the answer to your question.