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Citizens’ Advocate

The Colorado Department of Revenue’s Citizens’ Advocate assists customers in two ways.  The advocate will provide customers with general information and assistance navigating through the Departments four websites; Specialized Business Group (SBG), Colorado Lottery, Division of Motor Vehicles (DMV) and Taxation Division.  

The advocate may assist with resolving your issues once you have exhausted all other avenues by working with directors, managers and subject matter experts to offer resolutions or explanations of statutory limitations.

Ask for help

Fill out a web form for the fastest response.  Complete the web form below to ask for help, if you do not know which division, complete the web form closest to your inquiry.  You will received a response within three business.  In most cases, you will be directed to the website or call center that can assist you.  

Most Asked Questions

Q. What is my SVID? 
A. SVID stand for Secure and Verifiable Identification Document.  An example is a driver license or ID.  View DR 2481 form for other options. 

Q. Where is my refund? 
A. Visit the Where's My Refund page for information.

Q. How do I get a payment plan?
A. Visit the Payment Plan page for instructions. 

Q. Do I need to make an appointment to visit a Driver License Office? 
A. Yes, you must have an appointment to visit a Driver License Office.  Walk-ins are not allowed.  Visit the Appointment Scheduling page for information.  

Q. How do I replace my lost or stolen driver license/ID?
A. Visit the Lost/Stolen Driver License, Permit or ID card page for information on replacing your driver license or ID.

Q. How do I register my vehicle?
A. You may be able to register your vehicle online at myDMV. Select Vehicle Services then Submit a first-time vehicle registration.
General information about registering your vehicle is on the Registration Requirments page.   Vehicle registrations, license plates and stickers are issued by county motor vehicle departments. Contact your county motor vehicle office if you have more questions.

Q. What is the status of my license plates or vehicle registration? 
A. Vehicle registrations and license plates are processed at your county motor vehicle office.  Contact your county motor vehicle office for the status.

Q. How Do I send a compliment or complaint about the customer service I received?
A. Complete the Customer Service Comment formDO NOT use this form if you are asking for helpContact your county motor vehicle office for service comments about issuing license plates, vehicle registration or other vehicle documentation.

Visit the Secretary of State's website for trade name or business license information.

Most Asked Questions:

Q. How do I apply for a wage withholding or sales tax license?
A. Visit the Businesses page and select the tax type for instructions and helpful videos. 

Q. How do I apply close a wage withholding or sales tax license?
A. Visit the Businesses page and select the tax type for instructions and helpful videos. 

Q. What is my Colorado account number (CAN)?
A. If this is the first time you are filing an business income tax return and you have not applied for any type of tax license you will not have a Colorado account number (CAN).  Your CAN will be generated after your first filing. If you have filed an income tax return in the past, the CAN is listed on any letter you have received from the Tax Division.
 

Ask for business tax help

 

Visit the Tax Division website for information about individual tax topics. 

 

Most asked questions:

Q. Why did I get a letter from the Tax Division.  
A. Visit the Did You Receive a Letter from Us? page for information on the type of letters sent to taxpayers. 

Q. Where is my 1099-g? 
A. Visit the Individual Wage Withholding, W-2 & 1099 Statement page for information.

Q. Where's my refund?  
A. Visit the Where's My Refund page for information. 

Q. How do I get a payment plan?
A. Visit the Payment Plan page for instructions.

 

Ask for Individual Tax Help

Visit the DMV website for information about driver/ID and vehicle services.  

Most asked questions: 

Q. Are appointments to visit a driver license office required?  How do I make an appointment.  
A. You may make an appointment at any Colorado driver license office.  It does not have to be in the city or county in which you live.  I suggest checking the availability at other offices.  Another option is calling the appointment line at 720-295-2985.  Please note, this call center receives a large amount of calls and there will be a wait.  Visit the Appointment Scheduling page for information and the type of appointments.  

Q. How do I replace my lost/damaged/stolen license or ID. 
A. Visit the Replace Lost or Stolen Driver License/ID page for information on replacing your Colorado credential. 

Q. I am new to Colorado or returning to Colorado.  How do I apply for a driver license/ID and register my car. 
A. Visit the New to Colorado page for information for New Colorado residents. 

Q. Where is my license/permit/ID?
A. Visit the myDMV app to check on the status of your credential.  Click on the Where's my Driver License/ID link under Quick Start.  Send an email to the email address provided on the app if it has been more than 30 days. 

Q. My family member is recently deceased.  How do I cancel the license/ID?  
A. There is nothing you need to do regarding the license or ID. We receive notification from the Department of Health and Environment (where all deaths are reported) and will cancel the license or ID.

Q. What is my SVID?
A. SVID stands for Secure and Verifiable Identification Document.  An example is a driver license or ID.  View DR 2841 for other options. 

Q. Who can I talk to about my suspended or revoked license?
A. Contact Driver Services at 303-205-5613  or through their webform for information about your license status or reinstatement.  

Q. I am turning 21 soon.  How do I renew my license?
A.  You may renew online if you have not exhausted the maximum number you can renew online or by mail, which is two consecutive times or schedule a renewal appointment at myDMV.  Please note: you must wait until after your birthdate to renew your license online or in person.  Renewing before your birthday will generate a license with the same expiration date.  Your license or ID is valid 20 days after your birthday. 

Q. How do I request or renew a persons with disabilities placard?
A. You may be eligible to request the placard online at myDMV under the Vehicle Services tab.  If you are unable to request this online, contact your county motor vehicle office for other options such as mailing the application. 

 

Ask for driver license/ID/permit help

Contact your county motor vehicle office for help with your vehicle registrations, license plates and title information.   

Most asked questions:

Q. Where are my tags, license plates or registration renewal?
A. Vehicle registrations, license plates and stickers (year and month tabs) are issued by county motor vehicle departments.  Contact your county motor vehicle office directly with all questions you have about documents for your vehicle.   

Q. How do I replace a lost title or request a duplicate title?
A. You may request a duplicate title online at myDMV or by mail.  Visit the Duplicate Title page for instruction on requesting a title by mail.   

Q. I am new to Colorado.  How do I register my vehicle?
A. General information about vehicle registration is provided on the New to Colorado page, however, you will need to contact your county motor vehicle office for specific information.  Vehicle registrations and license plates are processed at your county motor vehicle office.

Q. How do I replace a lost or stolen plate or year sticker?
A. You may be able to request a plate online at myDMV. Select Vehicle Services then Request license plate.   Contact your county motor vehicle office if you are unable to complete this request online or need a replacement month sticker. 

Q. How do I request or renew a persons with disabilities placard?
A. You may be eligible to request the placard online at myDMV under the Vehicle Services tab.  If you are unable to request this online, contact your county motor vehicle office for other options such as mailing the application. 

Q. I am trying to renew my registration on line by myDMV will not let me.  
A. There are a few reasons that you are unable to renew online.  The most common are proof of insurance is needed or the plates are expired.  Contact your county motor vehicle office if you are unable to renew online.  

Q. What do with a do with my old license plates?
A. It is not required to surrender your plates to the DMV.  You may recycle your plates yourself or return them to the State DMV to be recycled.  The address is:

Department of Revenue
Division of Motor Vehicle
Titles and Registration
PO BOX 173550
Denver, CO 80217-3350

Ask for Vehicle help

 

 

You will be redirected to the Auto Industry Division website.

Submit Complaint

You will be redirected to the Division of Gaming website.

Submit Complaint

You will be redirect to the Liquor Enforcement Division website.

Submit Complaint

Visit the Specialized Business (SBG) Group website for information about SBG services.  

Most asked questions

Q. How do I apply for an MED employee license?
A. Visit the MED Employee License page for instructions. 

Q. How do I renew my MED license?
A. Visit the Marijuana Business License page for information. 

Q. How do I apply for or request a liquor license or permit?
A. Visit the Apply for a License or Permit - Liquor Enforcement Division page for instructions. 

Specialized Business Group Help

Visit the Colorado Lottery website for information and services.  

Colorado Lottery Help